Privacy Policy

In this Privacy Policy, we describe how De Whisky Specialist (the 'Site', 'we', 'us', or 'our') collects, uses, and discloses your personal data when you visit our Site, use our Services, or make a purchase athttps://dewhiskyspecialist.nl (the 'Site') or otherwise communicate with us regarding the Site (collectively, the 'Services'). For the purposes of this Privacy Policy, 'you' and 'your' refer to you as a user of the Services, whether you are a customer, website visitor, or another individual about whom we have collected information under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the date under 'Last Updated', and take any other steps required under applicable law.

How We Collect and Use Your Personal Information

In order to provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on your interactions with us. In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with all applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The type of personal information we obtain about you depends on your interactions with our Site and your use of our Services. When we use the term 'personal information', we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information you provide to us directly through our Services may include:

• Contact Information: including your name, address, phone number, and email address.
• Order Information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account Information: including your username, password, security questions, and other information used for account security.
• Customer Support Information: including the information you share in communications with us, such as when you send a message via the Services. This includes messages you send to us, such as emails, chat messages, and other communications with our customer service.

Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but in that case, you may not be able to use or access those features.

Information We Collect About Your Use

We may also automatically collect certain information about your interaction with the Services ('Usage Data'). For this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information We Obtain From Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment data (for example, bank account, credit card or debit card information, billing address) in order to process your payment, fulfill your orders, and deliver the products or services you requested, so we can perform the contract we have with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we obtain from third parties is handled in accordance with this Privacy Policy. See also the section below, Websites and Third-Party Links.

How We Use Your Personal Data

• Provision of products and services: We use your personal data to provide you with the Services in accordance with the agreement we have with you, including processing your payments, fulfilling your orders, sending notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other functions and features related to your account. We may also improve your shopping experience by enabling Shopify to match your account with other Shopify services you might wish to use. In this case, Shopify processes your data as set out in the Privacy Policy and Consumer Privacy Policy.
• Marketing and advertising: We may use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or mail, and to display advertisements for products or services to you. This may include using your personal data to better tailor the Services and advertisements on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6 (1) (f) GDPR.
• Security and fraud prevention: We use your personal data to detect, investigate, or take action against potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account login credentials secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone. If you believe your account has been compromised, contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, pursuant to Art. 6 (1) (f) GDPR.
• Communication and service improvement: We use your personal data to provide customer support and to improve our Services. This is in our legitimate interest to communicate with you, provide you with effective services, and maintain our business relationship with you pursuant to Art. 6 (1) (f) GDPR.

Cookies

Like many other websites, we use Cookies on our Site. Specific information about the Cookies we use in connection with supporting our store through Shopify can be found at https://www.shopify.com/legal/cookies. We use Cookies to support and improve our Site and Services (including remembering your actions and preferences), to conduct analytics, and to better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can set your browser to delete or reject Cookies through your browser settings. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to not work properly or to no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties, such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract performance, legitimate purposes, and other reasons outlined in this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide services and show you advertisements. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you instruct us, request us, or otherwise give your consent to share certain data with third parties, for example, to deliver products to you or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interest of operating a successful business.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes outlined above in 'How We Collect and Use Your Personal Information' and 'How We Disclose Personal Information':

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you. With your consent, we share personal information as follows to conduct advertising and marketing activities.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or managed by us, it is important that you read their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information on these sites. Information you provide in public or semi-public areas, including information you share on third-party social networks, may also be visible to other users of the Services and/or users of those third-party platforms, without restriction regarding its use by us or others. The inclusion of such links on our Site does not by itself imply endorsement of the content on such platforms or of their owners or operators, except as stated in the Services.

Children's Data

The Services are not intended for use by children and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact information below to request deletion. As of the effective date of this Privacy Policy, we do not knowingly 'share' or 'sell' (as defined under applicable law) personal information of individuals under the age of 18.

Security and Retention of Your Data

Please note that no security measure is perfect or impenetrable, and we cannot guarantee 'perfect security'. Additionally, information you send to us may not be secure during transmission. We advise you not to use insecure channels to communicate sensitive or confidential information to us. The length of time we retain your personal data depends on various factors, such as whether we need the data to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, these rights are not absolute and may only apply in certain circumstances, and in some cases, we may deny your request to the extent permitted by law.

• Right to access/know: You may have the right to request access to the personal data we hold about you, including details about how we use and share your data.
• Right to deletion: You may have the right to request that we delete the personal information we hold about you.
• Right to correction: You may have the right to request that we correct inaccurate personal data we hold about you.
• Right to portability: Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and to request that we transfer this to a third party.
• Right to opt out of sale, sharing, or targeted advertising:You may have the right to request that we do not 'sell' or 'share' your personal information, or to opt out of the processing of your personal information for purposes considered 'targeted advertising' as defined under applicable privacy laws. Note that if you visit our Site while the Global Privacy Control opt-out preference signal is enabled, we will, depending on your location, automatically treat this as a request to opt out of the 'sale' or 'sharing' of information for the device and browser you use to visit the Site.
• Restriction of processing: You may have the right to request that we stop or restrict the processing of personal data.
• Withdrawal of consent: Where we rely on your consent to process your personal data, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.
• Managing communication preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option included in the emails we send. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details below. We will not discriminate against you for exercising any of your rights. We may need to collect information about you to verify your identity, such as your email address or account details, before responding substantively to the request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an authorized agent, we require the agent to provide proof of their authorization to act on your behalf, and we may also ask you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have complaints about how we process your personal data, you can contact us using the contact information below. If you are not satisfied with our response to your complaint, you may, depending on where you live, have the right to appeal our decision by contacting us using the contact details below, or to file your complaint with your local data protection authority. For the EEA, you can find here a list of the competent supervisory authorities for data protection.

International Users

Please note that we may transfer, store, and process your personal data outside the country in which you reside. Your personal data is also processed by staff and third-party service providers and partners in these countries. If we transfer your personal data outside of Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the data is transferred to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call us or send us an email at info@dewhiskyspecialist.nl or contact us at Dijk 25, Alkmaar, 1811 MB, NL.

Under applicable data protection law and unless explicitly stated otherwise, we are the data controller of your personal information.