Return Policy
Article 1. Definitions
De WhiskySpecialist BV is a store located at Dijk 25, 1811 MB, Alkmaar, the Netherlands, and also operates webshops under the names:
www.onlinewhiskybestellen.nl, www.thewhiskyspecialist.nl, www.orderwhiskyonline.com, DeWhiskySpecialist.nl
Article 2. Applicability
2.1 All offers, orders, purchases, and contracts made by or with De WhiskySpecialist BV are exclusively subject to these General Terms and Conditions (hereinafter GTC), excluding any other terms from other parties.
2.2 Acceptance of an offer by a third party or the placing of an order with De WhiskySpecialist BV implies the existence, awareness, and acceptance of the GTC.
2.3 Deviations from the General Terms and Conditions are only possible with our written consent.
2.4 The GTC also apply to any third party contracted by De WhiskySpecialist BV to act on its behalf.
Article 3. Contracts
Every sale or purchase is confirmed in writing via email, and De WhiskySpecialist BV reserves the right to request additional information or to refuse the purchase, for example, in writing by email.
Article 4. Prices
4.1 All listed prices are in EURO, including VAT. Shipping costs are not included in these prices and will be specified separately.
4.2 De WhiskySpecialist BV is not responsible for prices that are clearly incorrect, such as typographical errors, and no rights can be derived from such prices.
Article 5. Payments
5.1 Payment can be made as shown during the ordering process. De WhiskySpecialist BV may require additional order/payment conditions. Payments can be made via direct bank transfer, Cardgate iDEAL, Cardgate Mistercash, Sofort, Bankgiro, and PayPal.
5.2 In the case of bank transfer, the date of receipt as shown on the bank statement of De WhiskySpecialist BV applies.
Article 6. Delivery
6.1 De WhiskySpecialist BV will make every effort to ship within 48 hours after receipt of the order and payment, but is under no obligation to do so.
6.2 De WhiskySpecialist BV delivers alcoholic beverages exclusively to individuals of legal age, at least 18 or 21 years old. By placing the order, the buyer irrevocably confirms that they have reached the legal age to purchase and consume alcoholic beverages in the country where they reside and will not resell or provide these goods to individuals below the applicable legal age.
6.3 If, for any reason, De WhiskySpecialist BV is unable to deliver the ordered goods within 5 working days of receiving the order, they will inform the customer by email and request further instructions from the buyer. Buyers have the right to cancel the order free of charge and request a full refund of the paid amounts.
6.4 If De WhiskySpecialist BV is unable to deliver the ordered goods within 30 days from the date of order and payment, the order will be automatically canceled and the paid amount will be refunded as soon as possible.
6.5 Differences in text, prices, and photos: If a photo differs from the text, the text always prevails.
6.6 De WhiskySpecialist BV reserves the right at all times, without stating reasons, to refuse or cancel an order. Any (pre)payments will be refunded by De WhiskySpecialist BV within 10 working days at the latest.
Article 7. Ownership
Ownership of the goods and/or services only transfers to the buyer when De WhiskySpecialist BV has received 100% payment for the ordered goods and/or provided services.
Article 8. Cancellation, Return and/or Exchange of Goods
8.1 Goods purchased from De WhiskySpecialist BV may be returned and/or exchanged without giving a reason, provided that:
within 14 days of receipt by the buyer, an email is sent to De WhiskySpecialist BV (info@dewhiskyspecialist.nl) stating that the goods will be returned or exchanged. The goods must be returned to De WhiskySpecialist BV within 14 days of this email and must be unopened, unused, undamaged, and in their original packaging with all relevant labels attached.
8.2 De WhiskySpecialist BV only accepts returned and/or exchanged goods if the procedures as stated in 8.1 have been followed. If not, the goods will be refused and no refund will be issued.
8.3 The buyer is obliged to check the package upon arrival for the correctness of the shipped goods and any damage, and to immediately report any errors or damage by email to De WhiskySpecialist BV.
8.4 If De WhiskySpecialist BV has delivered the wrong item(s) and this is reported by the buyer within 2 days of receipt, De WhiskySpecialist BV will exchange the goods free of charge.
8.5 Upon receipt of a return shipment, De WhiskySpecialist BV will confirm this by email to the buyer and will refund the paid amount no later than 14 days after receipt of the returned goods.
8.6 The costs of returning and/or exchanging goods are at the buyer's expense. Under no circumstances will De WhiskySpecialist BV issue a refund if goods are returned without the buyer complying with the provisions stated in the above articles.
Article 9. Applicable Law and Competent Court
9.1 All rights, obligations, offers, orders, purchases and agreements to which these GTC apply, including these terms and conditions themselves, are exclusively governed by Dutch law.
9.2 If a court upholds one or more articles of the General Terms and Conditions, the remaining articles shall remain valid. De WhiskySpecialist BV and the other party shall negotiate the replacement of the rejected terms, always taking into account the reasons for the rejection.
9.3 If the parties cannot reach an agreement, the matter shall be submitted to the Dutch court.
Contact
If you have any comments, suggestions, or issues with the above terms and conditions, please let us know by sending an email to info@dewhiskyspecialist.nl.